Refund policy

At Aghaiz, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Include original packaging, tags, and accessories (if applicable).
• Not be a final sale, clearance, personalized, or hygiene-sensitive product.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method. Processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

Non-Returnable Items

Certain products cannot be returned, including:

• Personal care products
• Beauty products that have been opened or used
• Customized or personalized products
• Gift cards
• Clearance items

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a damaged/incorrect product.